{"id":1474,"date":"2015-08-18T17:43:00","date_gmt":"2015-08-18T21:43:00","guid":{"rendered":"https:\/\/www.adhoc-recherche.com\/?p=1474"},"modified":"2022-05-25T17:43:50","modified_gmt":"2022-05-25T21:43:50","slug":"fly-me-to-the-moon","status":"publish","type":"post","link":"https:\/\/www.adhoc-recherche.com\/en\/fly-me-to-the-moon\/","title":{"rendered":"FLY ME TO THE MOON"},"content":{"rendered":"<p class=\"wp-block-paragraph\" style=\"font-size:13px\">Lors d\u2019un voyage d\u2019affaires au New Jersey, je suis&nbsp;tomb\u00e9e&nbsp;&nbsp;sur une vraie perle en mati\u00e8re de service.&nbsp; Mon vol sur&nbsp;<em>Newark<\/em>&nbsp;\u00e9tant annul\u00e9, je me suis&nbsp;pr\u00e9sent\u00e9e&nbsp;au comptoir d\u2019enregistrement.&nbsp; Prochain vol : dans six heures\u2026&nbsp; L\u2019agente cherche des alternatives&nbsp;:&nbsp;<em>La Guardia<\/em>?&nbsp; Non.&nbsp;&nbsp;<em>JFK<\/em>? Non.&nbsp; Philadelphie? Non plus. &nbsp;Je me suis r\u00e9sign\u00e9e \u00e0 l\u2019id\u00e9e de travailler durant l\u2019attente et me suis&nbsp;rendue&nbsp;\u00e0 ma porte d\u2019embarquement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:13px\">Dix minutes plus tard, je vois l\u2019agente arriver avec empressement&nbsp;\u00e0 ma porte d\u2019embarquement&nbsp;: \u00ab<em>Il y a une place sur un vol sur&nbsp;<\/em>La Guardia<em>&nbsp;dans 45 minutes, voulez-vous embarquer?<\/em>\u00bb&nbsp; J\u2019\u00e9tais \u00ab&nbsp;sans connaissance&nbsp;\u00bb.&nbsp; Je ne lui avais manifest\u00e9 aucune insatisfaction lors de notre interaction.&nbsp; Elle a n\u00e9anmoins poursuivi ses recherches afin de trouver un nouvel horaire, retrouver mon nom, rep\u00e9rer ma porte avant de venir \u00e0 ma rencontre pour me proposer ce nouveau vol.&nbsp; WOW!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:13px\">J\u2019ignore si cette ligne a\u00e9rienne mesure la satisfaction \u00e0 l\u2019\u00e9gard des agents, car je n\u2019ai jamais \u00e9t\u00e9&nbsp;sollicit\u00e9e&nbsp;pour r\u00e9pondre \u00e0 un sondage.&nbsp; J\u2019ai cependant \u00e9crit un courriel de remerciement au service \u00e0 la client\u00e8le, pour exprimer \u00e0 quel point j\u2019ai \u00e9t\u00e9&nbsp;\u00e9merveill\u00e9e&nbsp;par l\u2019exp\u00e9rience. Pour une fois, je me suis&nbsp;sentie consid\u00e9r\u00e9e&nbsp;comme un \u00eatre humain, avec une vie, des coll\u00e8gues \u00e0 rencontrer, des pr\u00e9sentations \u00e0 faire, des \u00e9ch\u00e9anciers, etc., plut\u00f4t qu\u2019un num\u00e9ro de passager et une source de revenu.&nbsp; Cette exp\u00e9rience a d\u2019ailleurs contribu\u00e9 \u00e0 me fid\u00e9liser puisque je fais d\u00e9sormais r\u00e9guli\u00e8rement de petits compromis sur les heures et les prix des vols afin de privil\u00e9gier cette compagnie.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:13px\"><img decoding=\"async\" src=\"https:\/\/www.adhoc-recherche.com\/app\/thirdparty\/phpthumb\/phpThumb.php?src=%2Fapp%2Fuploads%2Fimages%2Fblog%2F6020-fly-me-to-the-moon55d4d3177fb26.png&amp;q=100&amp;w=615&amp;hash=f3cabfd2ec2c6dd5271572614a5cacdd\" alt=\"\">Je continue toutefois \u00e0 me poser plusieurs questions&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\" style=\"font-size:13px\"><li>Cr\u00e9er une exp\u00e9rience \u00abWow\u00bb pour un client qui n\u2019est pas insatisfait, est-ce vraiment payant pour la ligne a\u00e9rienne?&nbsp;&nbsp;<\/li><li>L\u2019agente a-t-elle cr\u00e9\u00e9 d\u2019autres insatisfactions parmi les clients qui attendaient \u00e0 l\u2019enregistrement pendant qu\u2019elle me cherchait?&nbsp;<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:13px\"><br>\u00a0Qu\u2019en pensez-vous?<\/p>","protected":false},"excerpt":{"rendered":"<p>Lors d\u2019un voyage d\u2019affaires au New Jersey, je suis tomb\u00e9e  sur une vraie perle en mati\u00e8re de service.  Mon vol sur Newark \u00e9tant annul\u00e9, je me suis pr\u00e9sent\u00e9e au comptoir d\u2019enregistrement.  Prochain vol : dans six heures\u2026  L\u2019agente cherche des alternatives : La Guardia?  Non.  JFK? Non.  Philadelphie? Non plus.  Je me suis r\u00e9sign\u00e9e \u00e0 l\u2019id\u00e9e de travailler durant l\u2019attente et me suis rendue \u00e0 ma porte d\u2019embarquement.<\/p>\n<p>Dix minutes plus tard, je vois l\u2019agente arriver avec empressement \u00e0 ma porte d\u2019embarquement : \u00abIl y a une place sur un vol sur La Guardia dans 45 minutes, voulez-vous embarquer?\u00bb  J\u2019\u00e9tais \u00ab sans connaissance \u00bb.  Je ne lui avais manifest\u00e9 aucune insatisfaction lors de notre interaction.  Elle a n\u00e9anmoins poursuivi ses recherches afin de trouver un nouvel horaire, retrouver mon nom, rep\u00e9rer ma porte avant de venir \u00e0 ma rencontre pour me proposer ce nouveau vol.  WOW!<\/p>","protected":false},"author":24,"featured_media":1475,"comment_status":"open","ping_status":"open","sticky":false,"template":"templates\/template-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-1474","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mesures-de-satisfaction-de-la-clientele"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FLY ME TO THE MOON - Ad Hoc Recherche<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.adhoc-recherche.com\/en\/fly-me-to-the-moon\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FLY ME TO THE MOON - Ad Hoc Recherche\" \/>\n<meta property=\"og:description\" content=\"Lors d\u2019un voyage d\u2019affaires au New Jersey, je suis tomb\u00e9e sur une vraie perle en mati\u00e8re de service. 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Mon vol sur Newark \u00e9tant annul\u00e9, je me suis pr\u00e9sent\u00e9e au comptoir d\u2019enregistrement. Prochain vol : dans six heures\u2026 L\u2019agente cherche des alternatives : La Guardia? Non. JFK? Non. Philadelphie? Non plus. Je me suis r\u00e9sign\u00e9e \u00e0 l\u2019id\u00e9e de travailler durant l\u2019attente et me suis rendue \u00e0 ma porte d\u2019embarquement. Dix minutes plus tard, je vois l\u2019agente arriver avec empressement \u00e0 ma porte d\u2019embarquement : \u00abIl y a une place sur un vol sur La Guardia dans 45 minutes, voulez-vous embarquer?\u00bb J\u2019\u00e9tais \u00ab sans connaissance \u00bb. Je ne lui avais manifest\u00e9 aucune insatisfaction lors de notre interaction. Elle a n\u00e9anmoins poursuivi ses recherches afin de trouver un nouvel horaire, retrouver mon nom, rep\u00e9rer ma porte avant de venir \u00e0 ma rencontre pour me proposer ce nouveau vol. 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