Products and services are increasingly focused in the way they are made and marketed to the potential client. Companies tend to their flock of fans – potential and loyal alike – by learning about all that makes them tick which, in turn, encourages the birth of über-fans. When a niche of über-fans is well tended to, a fascinating phenomenon can happen, where they start behaving like a hive-mind, regrouping like-wise thinkers who actively defend their modern fandom like zealots.
You may have heard of such groups and their accompanying rivalries; you may even be part of one: Mac vs. PC, Playstation vs. Xbox, Honda vs. Volkswagen, and the list goes on and on. The modern marketing war is no longer waged with TV ads saying Pepsi is better than Coke; it is now waged on social media with memes being thrown at each other’s Facebook walls and Twitter accounts. The level of engagement can range from simply liking everything that shines a positive light on a company to literally stalking the posts of rival brands to brag about how much their own side is better.
You may wonder at this point, why is the behaviour of über-fans so important?En savoir plus