{"id":1416,"date":"2015-04-28T17:15:00","date_gmt":"2015-04-28T21:15:00","guid":{"rendered":"https:\/\/www.adhoc-recherche.com\/?p=1416"},"modified":"2022-05-25T17:15:48","modified_gmt":"2022-05-25T21:15:48","slug":"service-the-indian-way","status":"publish","type":"post","link":"https:\/\/www.adhoc-recherche.com\/fr\/service-the-indian-way\/","title":{"rendered":"SERVICE, THE INDIAN WAY!"},"content":{"rendered":"\n

L’\u00e9t\u00e9 dernier, j’ai eu la chance de voyager en Inde pendant un mois. Je suis partie avec une mission personnelle en t\u00eate : r\u00e9pertorier les diff\u00e9rences culturelles en termes de service \u00e0 la client\u00e8le entre deux soci\u00e9t\u00e9s aux antipodes l’une de l’autre. Je dois vous dire, en toute honn\u00eatet\u00e9, que je pensais clairement que mes perceptions quant \u00e0 la sup\u00e9riorit\u00e9 du \u00ab l\u00e9gendaire \u00bb service \u00e0 la client\u00e8le nord-am\u00e9ricain allaient rapidement se confirmer. Plusieurs mois plus tard, je dois dire que c\u2019est loin d\u2019\u00eatre le cas!<\/p>\n\n\n\n

En Inde, oui c’est pauvre, oui on peut avoir, en tant que touriste, la perception d\u2019\u00eatre harcel\u00e9, mais tout cela est surtout fatiguant lorsqu\u2019on n\u2019est pas en mode \u00ab achat \u00bb. D\u00e8s qu’on est \u00e0 la recherche d’un produit pr\u00e9cis, on appr\u00e9cie vite d’\u00eatre approch\u00e9 par un vendeur d\u00e9vou\u00e9 en mesure de vous guider dans le d\u00e9dale des bazars. Votre \u00ab h\u00f4te \u00bb, puisque c\u2019est v\u00e9ritablement ainsi qu\u2019il agit, vous demande ce que vous recherchez, vous questionne sur votre pays d’origine et vos motivations \u00e0 venir en Inde, mais surtout, il se plie en quatre pour vous mettre \u00e0 votre aise. Il vous fait entrer dans une boutique, o\u00f9 vous \u00eates le seul client. Il part le ventilateur au plafond, d\u00e9poussi\u00e8re la marchandise et vous montre les plus belles pi\u00e8ces d’artisanat en insistant sur le dur labeur et la qualit\u00e9 du produit. Bref, il s’occupe de vous, exclusivement. Aucun prix n’est mentionn\u00e9. Le vendeur vous analyse, enregistre le moindre produit touch\u00e9 ou observ\u00e9 avec int\u00e9r\u00eat, et vous sugg\u00e8re d’autres produits similaires. Quand vous osez poser une question concernant le prix, on vous propose le th\u00e9, accompagn\u00e9 de sucreries locales qui embaument la pi\u00e8ce. S\u2019entame alors une n\u00e9gociation dans une ambiance de partage, \u00e0 la recherche du chiffre magique qui fera sourire les deux parties.<\/p>\n\n\n\n

\"\"Vous ressortez de cette exp\u00e9rience non seulement avec le sentiment d’avoir rencontr\u00e9 quelqu’un de bien et d’avoir encourag\u00e9 un artisan local, mais \u00e9galement d’avoir \u00e9t\u00e9 bien servi et bien conseill\u00e9. Un lien a \u00e9t\u00e9 cr\u00e9\u00e9 avec cette personne, et il y a fort \u00e0 parier que si vous avez besoin de nouveaux v\u00eatements, vous y retournerez. Et ici, contrairement \u00e0 nos grandes cha\u00eenes commerciales, on vous y accueillera de nouveau \u00e0 bras ouverts, on se souviendra de vous, et on vous r\u00e9servera le m\u00eame traitement royal que la derni\u00e8re fois, sinon plus. Repeat Business anyone?<\/p>\n","protected":false},"excerpt":{"rendered":"

L’\u00e9t\u00e9 dernier, j’ai eu la chance de voyager en Inde pendant un mois. Je suis partie avec une mission personnelle en t\u00eate : r\u00e9pertorier les diff\u00e9rences culturelles en termes de service \u00e0 la client\u00e8le entre deux soci\u00e9t\u00e9s aux antipodes l’une de l’autre. Je dois vous dire, en toute honn\u00eatet\u00e9, que je pensais clairement que mes perceptions quant \u00e0 la sup\u00e9riorit\u00e9 du \u00ab l\u00e9gendaire \u00bb service \u00e0 la client\u00e8le nord-am\u00e9ricain allaient rapidement se confirmer. Plusieurs mois plus tard, je dois dire que c\u2019est loin d\u2019\u00eatre le cas!<\/p>\n

En Inde, oui c’est pauvre, oui on peut avoir, en tant que touriste, la perception d\u2019\u00eatre harcel\u00e9, mais tout cela est surtout fatiguant lorsqu\u2019on n\u2019est pas en mode \u00ab achat \u00bb. D\u00e8s qu’on est \u00e0 la recherche d’un produit pr\u00e9cis, on appr\u00e9cie vite d’\u00eatre approch\u00e9 par un vendeur d\u00e9vou\u00e9 en mesure de vous guider dans le d\u00e9dale des bazars.<\/p>\n","protected":false},"author":21,"featured_media":1417,"comment_status":"open","ping_status":"open","sticky":false,"template":"templates\/template-blog.php","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[10],"tags":[],"class_list":["post-1416","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-etudes-de-comportements-et-attitudes"],"acf":[],"yoast_head":"\nSERVICE, THE INDIAN WAY! - Ad Hoc Recherche<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.adhoc-recherche.com\/fr\/service-the-indian-way\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SERVICE, THE INDIAN WAY! - Ad Hoc Recherche\" \/>\n<meta property=\"og:description\" content=\"L'\u00e9t\u00e9 dernier, j'ai eu la chance de voyager en Inde pendant un mois. 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