Careers
Ad Hoc Research is a different kind of market research company. And we can say that because we’ve created a work environment that puts people ahead of the bottom line. We want everyone who works with us to feel part of a supportive and collaborative team. And to be well rewarded for their skills, hard work and dedication.
From the moment you join our team, we treat you the way you deserve to be treated: like one of the industry’s best. And we offer perks that include a whole lot more than the standard compensation package. Perks like flexible hours, an open and supportive work environment, and unparalleled on-the-job coaching to match your unique skills and interests.
We want all of our employees to learn and grow with the company. That’s why we hold multiple training sessions every year, to keep everyone in the loop of the latest industry trends and practices. And we hold brainstorming knowledge sharing sessions every month, so the entire Ad Hoc team can bounce ideas, share information, and discuss new methodologies and solutions.
If you’re looking for a different kind of career experience, one with great perks, exciting projects and clients, and a real opportunity to grow… you’ve come to the right place.
Call Center management
SUPERVISOR - TEAM LEAD - MANAGER
What’s in it for you
- A flexible hybrid schedule (includes evenings and weekends)
- A central office location (parking available and close to subway station)
- A competitive salary
- A collusive, supportive and friendly team
- A professional, open and collaborative environment
- An amazing opportunity to develop management skills
- The most cutting-edge tools in the research industry
What you will do
- Monitor and supervise a team of interviewers
- Hire and train interviewers
- Manage the call center as well as other aspects the phone interviews
- Partner up with the research team
What you are made of
- You are bilingual (French-English)
- You like flexible working hours (including evenings and weekends)
- You are an enthusiastic team worker
- You are professional, independent and a self-starter
- You have basic knowledge of Microsoft Word and Excel
- You can handle high stress situations when needed
- You have strong people management skills
- A plus: you have experience in the phone survey industry
- A plus: you have knowledge of Voxco (software)
Focus Groups Coordinator
Benefits of this position
- A variable schedule, mainly in the evening between 3:00 p.m. and 10:00 p.m.
- A hybrid schedule according to the needs of our customers
- Easily accessible premises (parking and metro station nearby) in a vibrant neighborhood (Quartier des Spectacles)
- A collusive, friendly and supportive team
- A professional, open and collaborative atmosphere
- An exceptional opportunity to acquire transversal skills
What you will do with us
In person:
- Greet customers and attendees
- Respond to customer requests
- Ensure that the required equipment is available and functional in the meeting room
- Prepare audio and video recordings
- Provide catering service to customers if applicable
Remote:
- Connect to a video-conference platform (Zoom\Teams) 30 minutes before the group
- Greet customers and guide them on how to use the platform (muting, using video and chat, etc.)
- Welcome participants and explain the progress of the group
- Provide basic technical support for anyone having difficulty accessing the group (difficulty logging in)
Profile required
Requirements
- Bilingualism (French-English)
- Flexibility in schedule from one week to another (between 0 and 30 hours per week)
- Availability during the evening for at least 2 days per week from Monday to Thursday
- People skills
- Professionalism, resourcefulness and autonomy
- Mastery of video conferencing tools (Zoom\Teams)
- Involvement in team effort
- An asset: experience in customer service
