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Usage and attitude studies
Why would you, as a game publisher, need a gamer in you research provider team? Because that's who's buying your products: people who care about games on a continuum from light entertainment to absolute obsession. Thing is, sometimes you need an obsessive gamer to understand the gaming industry from the inside out or you risk missing out on what's really going on with your community of customers. Read more
The promises of the ever-growing supplementation industry: harder, better, faster, stronger
Other than a classic of its time, Daft Punk's harder, better, faster, stronger hit song has become a classic motivational anthem for many people: Gym rats and casual joggers, of course, but also young professionals looking to impress their bosses or university students on their straight A path to success. In a world that is ever more performance-driven, there is an industry that aims to give you an edge, to help you in on a little known secret formula to a better you and that is none other than the supplementation industry. Similar to pharmaceutical companies who have a pill to solve any and all itches and illnesses, supplementation distributors promise strength, health, higher brain functions and a stable mood to boot, all in a half cup of magical powder or in a handful of caplets! The promises offered by supplement distributors are numerous and they are, in my opinion, highly effective in our modern world for a few reasons: Read more
The Experiential Treatment to Revolutionize the Brands of Tomorrow

Whip out the bells and whistles because the customers of tomorrow are looking for mind blowing experiences, not just new products. Many a market has come to maturity after years of innovation centered on the products they offered to the consumers. Now, more than ever, customers are seeking life-changing twists that go beyond the products and they’re willing to pay for it.

There are many examples to choose from and there should be even more in the years to come but since we only have a few lines before us, let’s look at a few notable revolutions.

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The Social Media Holy War of Über-Fans

Products and services are increasingly focused in the way they are made and marketed to the potential client. Companies tend to their flock of fans - potential and loyal alike - by learning about all that makes them tick which, in turn, encourages the birth of über-fans. When a niche of über-fans is well tended to, a fascinating phenomenon can happen, where they start behaving like a hive-mind, regrouping like-wise thinkers who actively defend their modern fandom like zealots.

You may have heard of such groups and their accompanying rivalries; you may even be part of one: Mac vs. PC, Playstation vs. Xbox, Honda vs. Volkswagen, and the list goes on and on. The modern marketing war is no longer waged with TV ads saying Pepsi is better than Coke; it is now waged on social media with memes being thrown at each other’s Facebook walls and Twitter accounts. The level of engagement can range from simply liking everything that shines a positive light on a company to literally stalking the posts of rival brands to brag about how much their own side is better.

You may wonder at this point, why is the behaviour of über-fans so important?

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Les benchmarks : une affaire de pertinence!

Lorsqu’ils nous confient des sondages de satisfaction de clientèle, de mobilisation des employés ou des mesures d’efficacité publicitaire, nos clients réclament généralement des benchmarks pour comparer leurs résultats.

Cette demande est légitime. En l’absence de références, il est souvent difficile de conclure. Que vaut une note de satisfaction de 7,4 sur 10? Faut-il se réjouir ou se retrousser les manches? Les benchmarks répondent donc à un besoin essentiel : donner un sens au résultat en le mettant en perspective.Le réflexe courant est alors de rechercher le plus gros benchmark possible. Mais à quoi bon se comparer à un grand ensemble si les cas qui le constituent ne sont pas similaires au sien? Ainsi, tout benchmark doit avant tout passer le test de la pertinence...

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