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Les avis en ligne et la tentation du contrôle

Nous disions, dans un article récent, que les avis en ligne(sur les Trip Advisor et Yelp, de ce monde) sont devenus des sources d’information incontournables dans le processus décisionnel d’achat des milléniaux. Cependant, encore en 2016, les pratiques de certaines entreprises sont douteuses et pourraient, à terme, nuire à la crédibilité que les consommateurs leur attribuent.

La preuve, j’ai récemment reçu un courriel de la part d’une auberge de jeunesse une semaine après avoir réservé un séjour pour mes vacances. Alors que je n’y ai encore jamais mis les pieds, je suis invitée à me rendre sur leur page Trip Advisor et à laisser un commentaire (évidemment positif) afin de courir la chance de gagner un séjour gratuit.

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Luxury for all!

I’ll admit it - I have purse envy.  There’s nothing more frustrating than watching a group of 18-year olds strut the latest Louis or Longchamp.  The curious thing is that more and more of them do!  As a market researcher and avid people watcher, I can’t help but ask myself since when has luxury become so accessible?

Luxury has always been associated with beautiful, hand crafted goods produced in limited quantities and accessible only to the elite of society.  Luxury was the promise of history, of tradition, of quality and symbolized status, a status that the mere mortal could only aspire to attain. 

Today’s marketplace is the realization of what Silverstein and Fiske so eloquently described as “masstige” – prestige for the masses – over a decade ago.[i]  And while you and I (and pretty much anyone else), can now acquire that which was once out of reach, what is the downside for the brand?

Brand dilution is the greatest risk that makers of all things luxury take when deciding to jump on the masstige bandwagon. 

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Binging with Frank...

Categories : News
Binging with Frank...

Last Friday afternoon, my spouse sent me this screenshot of the notifications on his phone:

Just Eat, the online food-ordering service, had sent him a text message urging him to stay home and enjoy a discount on their services.

The message is vague, but to anyone with an (un)healthy addiction to Netflix, the code “FRANK15” is clearly referring to Frank Underwood, the protagonist from House of Cards so expertly played by Kevin Spacey. And as all “binge watchers” know, Netflix released the show’s fourth season that very same day.

 As I mentioned in a previous blog, my spouse is a privacy-conscious man who claims to be impervious to advertising and uses ad-blockers on all his devices… But this one really had him stunned.

Was the ad a bit creepy and invasive? Maybe.

Was it so very relevant and tempting enough that we thought of cancelling our dinner plans? Definitely.

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Luxury for everybody!

Lors d’une récente visite à Chicago, je suis tombée nez à nez avec un panneau publicitaire pour une marque de spiritueux : ‘Exclusively for Everybody’ (traduction libre : ‘Exclusivement pour tous’). Mon cerveau marketing et mon cerveau consommateur se sont dit, en même temps, ‘comment est-ce possible’?! Mon cerveau, constitué d’une bonne proportion de cellules anglophones, aime bien les arguments linéaires et rationnels. Cette partie-là s’est dit, ‘ben, ça s’peut pas’. Ou plutôt, ‘Wait, that can’t be’…

‘Exclusively for Everybody’ résume la campagne internationale lancée l’année dernière par la marque de vodka Smirnoff.

Est-ce possible de rendre l’exclusivité inclusive? Ma première réaction aurait été de vous dire non. Mais en prenant connaissance de la campagne, il apparait clair qu’elle ne vise pas du tout ‘everybody’. La cible semble plutôt être les gens authentiques, qui ne se prennent pas trop au sérieux, qui sont plus dans la substance que la superficialité.

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My Home is Where my Stella is

Categories : News
My Home is Where my Stella is

The Influence of Marketing on Brand Image

As a semi-recent immigrant – coming up on five years now; Go Habs Go! – I find myself having different perceptions of certain brands than those around me.

Take the beer Stella Artois, for example. Even after all of this time, it still makes me giggle when I see it advertised as “Premium” Belgian Beer.

Back home, in the land of beer, chocolate and waffles (or Belgium, as some like to call it), Stella Artois has been around for centuries. But in Belgium, there is nothing premium about it. It’s one of the five mass-produced lager brands and is, quite frankly, perceived on the lower-end side of the quality spectrum (think Colt 45).

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